Shipping and return policy
Shipping
Delivery is made by the Seller (through its employees) or by hiring a delivery (courier) service. Delivery is made through transport companies that provide transport services.
The products will be packed so that they cannot be damaged by the usual handling in transport.
When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, ie refuse to take over the shipment on which external damage is visible. The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection.
In cases when the product delivered to the Buyer is different from the one he bought, he has the right to deliver the ordered product, and if this is not possible, the Buyer is entitled to a refund in the amount of the paid price, delivery price and refund. wrongly delivered product.
In the event that the Seller is unable to deliver the purchased product within the specified period, it will notify the Buyer to agree on a new delivery period. In this case, the Buyer has the right to terminate the Contract.
Upon delivery, with the purchased product, the Buyer receives an invoice and a confirmation of receipt of the shipment, which he is obliged to sign. The signature on the acknowledgment of receipt of the shipment shall be deemed to have taken over the product without any visible visible damage.
The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection.
Delivery prices are highlighted during the ordering process, and they include the corresponding VAT.
Return policy
To be eligible for a refund, your item must be in the same condition in which you received it, unused or unused, with the labels and in the original packaging. You will also need a receipt.
To initiate a refund, you can contact us at info@real-fiber.eu. If your refund is accepted, we will send you a refund letter as well as instructions on how and where to send your package. Items sent back without a prior refund request will not be accepted.
You can always contact us for any feedback at info@real-fiber.eu.
Damages and problems
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can investigate the problem and correct it.
Exceptions / non-refundable items
If you have any questions or concerns regarding a particular item, please contact us. Unfortunately, we cannot accept refunds from items sold out or gift cards.
Replacement
The fastest way to ensure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase of the new item.
Refund
We will notify you after we receive and review your refund and let you know if the refund has been approved or not. If approved, you will be automatically refunded using your original payment method. Keep in mind that your bank or credit card issuer may also need some time to process and post your refund.